Q: How long do I have to return an item?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Q: What reasons qualify for a return/refund?
A: We accept returns for:
Non-defective items: If you are not satisfied (change of mind, wrong size/color).
Defective/Damaged items: Manufacturing defects or quality issues.
Wrong item received: If the product shipped is not what you ordered.
Non-defective items: If you are not satisfied (change of mind, wrong size/color).
Defective/Damaged items: Manufacturing defects or quality issues.
Wrong item received: If the product shipped is not what you ordered.
How do I start a return?
A: Contact Customer Support at
potterhy25090@gmail.com with:
Your Order Number
Reason for return
Photos of the product (especially for defects/wrong items)
We will evaluate and provide a return address & instructions.
Your Order Number
Reason for return
Photos of the product (especially for defects/wrong items)
We will evaluate and provide a return address & instructions.
What condition must the item be in for return?
A: The product must be:
In its original condition
With all tags attached
In the original packaging
New or lightly used only (for safety/hygiene). Returns not meeting this may be refused.
In its original condition
With all tags attached
In the original packaging
New or lightly used only (for safety/hygiene). Returns not meeting this may be refused.
How long does a refund take?
A: Once we receive and inspect your return, if approved, your refund will be processed within 5 business day to your original payment method.
Who pays for return shipping?
A: There is no restocking fee for returns. If the return is due to our own reasons, such as the wrong item or quality issues, we will refund the full amount including return shipping.
However, if the return is due to personal preference or ordering the wrong item/color, the buyer is responsible for the return shipping.
However, if the return is due to personal preference or ordering the wrong item/color, the buyer is responsible for the return shipping.